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AOL not Receiving Emails, AOL Email not Sending

Does your AOL not receiving emails? Or,

The message was not sent because of an error. aol?

Well, if it’s so, then let’s fix these issues one-by-one.

Steps to Fix AOL not Receiving Emails Problem


When you cannot receive emails from anyone or through specific senders, it’s due to an AOL issue.
And to fix this error:


  • Firstly, make sure you’ve upgraded from older AOL desktop to Desktop Gold. In case, you’re still using older Desktop version, it’s time to download Desktop gold and install it.
  • Secondly, check that the person is using your correct email address. Followed by this, check if the mails are received in the spam folder. 
  • In case, the spam folder has the emails, shift them to inbox by selecting the “Not Spam” button.
  • However, if none of the issues relates to your AOL mail problems then, most probably your AOL is rejecting/blocking those emails. So, re-configure your outgoing SMTP settings to resolve the issue.

For this, go to Account Properties -> Delivery Options tab-> Select Requires Authentication checkbox->click Setup button-> click OK to return on previous window.


  • Next, select the “Advanced” button to open email settings. Now, reconfigure the outgoing SMTP as follows:

IMAP server address: imap.aol.com
Username: Your AOL email address.
IMAP password: Your AOL Mail password
Port: 993
IMAP TLS/SSL required: yes

Enter the below-defined SMTP settings to combat ‘AOL blocking emails’ error.
Incoming Mail Server: imap.aol.com
SMTP Outgoing Server Address: smtp.aol.com.
Port: 587
SMTP Username: Your AOL email address
SMTP password: AOL Mail password


  • After making necessary changes in AOL mail, in case the issue still persists, then go for advanced troubleshooting.

To check the steps in detail, refer the advanced troubleshooting guide to resolve AOL not Receiving Emails Problem (link is given at the end of this post).

Steps to Fix AOL Email not Sending Issue

Are you wondering, “Why can't I send mail to AOL Mail Users?” or,

Does your mail stay in Outbox instead of reaching its destination?

Then, to fix this error, hope that you’ve already upgraded from AOL desktop to Desktop Gold. In case, you haven’t, then check the link to upgrade from older Desktop to Desktop Gold.
Once it’s done, you can:


  • Open the browser to run AOL mail.
  • Next, enter the Account Properties to type following details under “Outgoing Mail Server” section.

Host Name: smtop.aol.com
Username: your AOL email address
Password: your AOL account password
Use SSL: ON
Authentication: Password
Server Port: 587
Note: Leave the username field in the SMTP section.

  • Finally, the issue will get fixed and you can see the mails in your “Sent” folder.

Knowing these steps to fix AOL not Receiving Emails issue will surely help you get out of the problem for GOOD! However, if your issue isn’t fixed and you need help then, call on 1-855-500-8462.

To solve the issue yourself, you can read the advanced troubleshooting guide to fix AOL not receiving Emails, AOL Email not Sending issue.

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